Justin Copeland (he/him) leads Loan Servicing at NFF, overseeing loan administration and operations, leveraging systems and data to support equitable, community-focused lending. He ensures the smooth operation of the full loan lifecycle, including onboarding, billing, payment processing, and delinquency management, through close collaboration with underwriting, closing, and finance teams. Justin is also committed to delivering a superior client experience, designing servicing processes that help meet the needs of historically under-resourced borrowers.
Justin has built his career at the intersection of financial operations and social impact, developing deep expertise in process improvement, relationship management, and data analytics. Before joining NFF, he served as Managing Director of Loan Administration at Reinvestment Fund, where he led a major servicing system overhaul, strengthened internal controls, and streamlined month-end close operations. He is known for his mission-driven leadership, creative problem-solving, and dedication to building systems that scale with impact and integrity.